Return & Refund Policy

At EWC Gemstones, we want you to feel confident in every purchase. If you’re not fully satisfied, we’re here to help.

1. Return Eligibility

You may return an item within 7 days of receiving it if:

• The item is unused and in its original condition

• It is returned in the original packaging

• You provide proof of purchase (order number or receipt)

2. Non-Returnable Items

We do not accept returns for:

• Customized or personalized gemstones

• Items damaged due to misuse or neglect

• Items returned after 7 days of delivery

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: ibibtradingltd@gmail.com
📞 Phone: +44 (738) 5846563

Include your order number and the reason for the return. We will guide you through the process.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the item was received damaged or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at no additional cost.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service for your return.

Need Help?

We’re here to assist you.
📧 Email: ibibtradingltd@gmail.com
📞 Phone: +44 (738) 5846563